This site is operated by the University of Exeter ("We"), being the lead partner of the Impact Lab collaboration. More information about Impact Lab and its collaborative partners can be found on the 'About Us' pages of this site.

We are a data controller and are committed to protecting your personal data and working in accordance with all relevant data protection legislation. The University of Exeter supports collaborations with external (non-University) partners as well as our partners in the Impact Lab. We and our Impact Lab partners will keep data about your organisation and the projects that you undertake with us in order to help us effectively manage our activities with you, including project management and marketing products and services. This Privacy Notice explains how the University of Exeter and Impact Lab partners will processes and uses the personal data we collect from individuals working with the team.

What Data do we hold?

The University of Exeter and our Impact Lab partners may hold data relating to you from a number of sources. The majority of data we hold on individuals or businesses is that which you provide to work/collaborate with us, attend an event or engage with us in any other way. Our records may include:

  • Contact details – for example your address, email address and telephone number (we update these whenever you tell us they have changed)
  • Engagement details – for example the type of engagement you have had with us, your attendance at events, your personal contact with us, projects that you have undertaken with us, and your relationships with other Impact Lab colleagues, partners, directorates or supporters
  • Personal details – for example disability and dietary preferences for event management purposes
  • Your preferences – to help us engage you in the ways most relevant to you. We may also augment data you provide with data which is publicly available.

We are required to ensure that data we hold about you is as accurate as possible, therefore we may update your details based on reliable publicly available sources. For example we may update your address, telephone number or business details.

We use a wide variety of sources either directly or via internet search engines, some on a subscription basis, to augment, update and validate the data we hold.

These include but are not limited to:

  • National Change of Address File
  • Business
  • Twitter
  • LinkedIn
  • Twitter
  • Reliable News and Press reports
  • Companies House and other business-related resources including company websites
  • The Charity Commission and other websites relating to charitable trusts and foundations

We will retain your data for the duration of your relationship with the Impact Lab and up until 2023 (a requirement of our funding from the European Regional Development Fund) or longer if it needs to be kept for another legal purpose or until you ask us to do otherwise and we have no other valid legal reason to retain it.

The University of Exeter and its Impact Lab partners will primarily use your data to manage your projects with us and to communicate opportunities, products and services available through the Impact Lab. These can include:

How do we use your data?

  • Making you aware of the products and services available
  • Opportunities for collaboration
  • Sending you e-newsletters
  • Inviting you to events
  • Asking you to support the Impact Lab by giving your time, experience or financial support.
  • These activities may include an element of direct marketing
  • Where relevant, the data may also be made available to other departments across the seven partners of the Impact Lab
  • We may use analysis to help us identify your likely support for particular projects
  • As part of our claim submissions to the European Regional Development Fund (ERDF).

All of these activities are undertaken to ensure that we are working in a collaborative manner and to allow us to ensure partnership working in support of the Impact Lab's aims and objectives. We are required to conduct due diligence checks before seeking or accepting applications to work with Associates/Consultants which includes reviewing publicly available data about an individual's personal conduct including any criminal convictions. Communications may be sent to you by post, telephone, email, text or other electronic means (for example through social media) depending on the communication preferences you have shared with us.

Your rights preferences and legal basis

The University of Exeter or our Impact Lab partners may contact you by post unless you request otherwise, and by telephone, text, email or other electronic means as you have previously consented. If you no longer want to receive communications by post, telephone, text, email or other electronic means, please contact the Impact Lab at [email protected] When contacting us please provide your name, company name, address, email address and telephone number. Please also specify if you wish to unsubscribe from all communications or from specific communication types or channels. If you ask us to delete your data, we will remove your data from the appropriate Customer Relationship Management database.

You have the right to:

  • Ask us to see, correct or delete the data we hold about you
  • Object to specific data uses, as described above
  • Object to receiving communications and direct marketing
  • Ask for the transfer of your data electronically to a third party.

If you have any queries or concerns about the Impact Lab's processing of your personal data you have the right to lodge a complaint with the Information Commissioner's Office.

Legal Basis

The legal basis for processing your personal data for the purposes as described above is that it is either:

  • A necessary function of our public nature
  • In compliance with a legal obligation
  • Contractual necessity
  • Or you have consented to enable us to provide you access to opportunities provided by the University of Exeter, the Impact Lab and it's seven partners, all of which aim to help you and your organisation to develop and thrive.

Further information

This Privacy Notice will be kept under review. Any changes will be updated on our website and communicated to you as appropriate. This Privacy Notice was last updated in July 2018.

If you have any questions regarding this Privacy Notice please do not hesitate to contact us on 07867 341750 or [email protected].

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